Got My IAWLT Ticket...Again!

LOL, you read right. Got my ticket again. First of all, this whole week has been stressful and weird for so many reasons, but this added to it.

So first I received an email from Live Nation saying I would be able to get a $5 discount from the last IAWLT show in Chicago being cut short but that it would be able to be used only after the presale, therefore defeating the purpose.

Then, I receive an email saying that I could get a 25 percent discount but with the same caveat being that it couldn't be used until after the presale.

Well, I knew calling Live Nation/Ticketmaster wouldn't be pleasant and I wasn't going to put up with crappy customer service over $5, but I decided I needed to call after hearing I was entitled to 25 percent. I knew they would just ignore my email (and they did) and I didn't feel like losing $30 that could be put towards my transportation and other things so I called.

It literally took two hours and I kept telling the piece of work over the phone to connect me to their manager and they refused. She was also contradicting herself. First she said a manager wasn't in the building and then she said she spoke to her manager. She had me shaking and my heart beating fast. I explained that how could I get the 25 percent off when I didn't even know about it a day later. That's also why I called right away before the next thing they pull is that I waited too long.

Long story short, I ended up calling back again and got someone to cancel my first ticket with no fee and kept refreshing the page on the internet to buy a ticket in the exact same row (which by the way, the first lady I had over the phone said she couldn't find any similar seats...the one I found online and bought was literally three seats down the same aisle). I wouldn't doubt that the first lady just had me on hold and was doing nothing on the line.

I still ended up with my 25 percent discount, but I had to get a different seat and do the purchase online myself. Btw, I calculated the actual discount being less than 25 percent, but it still saved me $22.

Seems like the only way to get the discount if you did the presale is to cancel your first order and hope you get a similar seat when placing your re-order and that's a gamble. I'm just lucky I happened to get basically the same seat (probably because I only need one ticket, not two or more together).

This time around, I was also able to get my ticket sent to me in the mail so I can use as a keepsake.

Good luck to anyone trying to work with this company and the way the first lady I had handled the situation was completely unnecessary. I can't understand why I couldn't speak to her manager. Hell, she could have even put another co-worker on the line and they could have lied saying they were the manager if she really didn't want me to speak to hers. I even said to her that I wasn't trying to get her in trouble, I just wanted to speak to him or her because they have the authority to give me the discount. Then she sarcastically said "Oh, I'm not worried about getting into trouble" but then why not transfer me to your manager? What an absolute piece of work. I actually felt sick a bit after the conversation and thought I cant do any of this anymore.

I thank the BSB for making things right and the business side of all of this completely sucks and takes away from the experience. I don't know why Ticketmaster can't just honor the 25 percent discount to those who already purchased their tickets during the presale. Any diehard fan would have been to the last concert and would want to do the presale to get the best seats.

I definitely hope that my vip and concert experience is a lot better than this. I really think after the cruise, I'm done with all of this and will just continue to keep up with everything Backstreet online and of course the music, but I don't know about any more traveling and concerts. Plus, after the cruise I don't think anything will be going on because BSB will have to at least take a year to make another album.

I'm glad I got everything straightened out, but it shouldn't have been that difficult. There shouldn't have been two different emails with two different discounts that could only be used after everyone bought their presale tickets.